Privacy policy

Privacy Policy


The Clothes Line takes the privacy of your information very seriously. This privacy policy explains how and for what purposes we use the information collected about you through this website. Please read this privacy policy carefully. By using this website and any facilities we offer through the website, you are agreeing to be bound by this policy in respect of the information collected about you through this website or subsequently in the course of communications between you and us.

If you have any questions about the policy, please get in touch with us by sending us an email to [email protected] This email address is being protected from spambots.


In order to register with The Clothes Line you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. Password and security When you register for The Clothes Line service you will be asked to choose a password, which you then have the option to change. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately.

If The Clothes Line has reason to believe that there is likely to be a breach of security or misuse of The Clothes Line Site, we may require you to change your password or we may suspend your account in accordance with The Clothes Line liability clause below.

The Clothes Line Right to Suspend or Cancel your Registration

The Clothes Line may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

The suspension or cancellation of your registration and your right to use the The Clothes Line Site shall not affect either party's rights or liabilities.

Personal Information

When completing the Request Bag form and thereby setting up you r Clothes Line giving account, you will provide us with the following information: Title, First Name, Surname, Address, Postcode, Phone Number, Email Address. This information will be held by The Clothes Line but can be accessed or amended at any time by you. The Clothes Line will take appropriate security measures to safeguard this data in line with its legal responsibilities under the Data Protection Act 1998.

Use of Information

We will use the information we collect from the Request Bag form or as a result of you getting in touch with us in any other way in order to:

• Administer your accounts with us
• Process any offer of clothes that you make to us or any instructions or request that you address to us;
• Verify your identity
• Send you information about what we offer
• Send you our monthly e-mail Marketing if you have previously notified us that you consent to this for the time being
• Carry out marketing analysis and make general improvements to this website
• Obtain your views or comments on the service we provide.

Sharing Your Information

We may from time to time pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an e-mail to [email protected] this email address is being protected from spambots.

Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

Information Automatically Collected from Your Computer

When you visit this website our web server automatically records your IP address. Unless you use a static IP address, which most people do not, this IP address is not linked to any of your personal information. We use IP addresses to help us administer the website and to collect demographic information for aggregation purposes.

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.